Oppo Service Center 3.0
Oppo Service Center 3.0

Oppo Service Center 3.0 was recently unveiled in Inida. The corporation intends to use this to significantly improve the service experience for its loyal consumers. We got to see this ourselves due to Oppo’s invitation to one of these contemporary service locations in India. So, let’s look at what’s new in Service Center 3.0.

Given that simply selling a smartphone to a consumer is not the final goal for a firm, after-sales is an essential aspect of its operations. Providing robust after-sales services to clients helps to retain brand image and goodwill while also developing trust in the smartphone manufacturer’s dedication to both quality and customer relations. While every OEM provides after-sales support, Oppo hopes to go a step further with its new Oppo Service Center 3.0 experience.

Oppo’s Customer service Head, Saurabh Chaturvedi stated that “Having a customer-first model, we believe in listening to customer feedback on various channels and deploying initiatives that are best suited for their needs. The recurring insight coming from our conversation with them was a need for a transparent, convenient, and premium service experience. Attuned to this feedback, we set a new industry benchmark in after-sales servicing with the launch of service center 3.0. Further, to offer a faster, easier, and more convenient customer experience, we have introduced device pickup and drop services which will ensure accessibility of quality technology across the country.”

Oppo’s latest Service Center 3.0 is now located in Chandigarh, India, which is also where we had the media event. The Oppo Service Center 3.0 had a fresh modern style that combined the aesthetics of an Experience store with the functions of a service center. There were nice couches to sit and wait on, as well as periodicals, a smart TV, and even a tiny private space for those who needed to attend urgent business calls. There were also small toys to keep children entertained.

According to the Oppo Customer Service Head, all current service centers will be upgraded to Service Center 3.0 standards in the near future. Four such cutting-edge institutes are already operational, with one each in Lucknow, Chandigarh, Calicut, and Kochi. Oppo will also provide users with updates on the status of their device’s repair via emails and SMS to maintain remote transparency.

Here is some quick information about Oppo Service Center 3.0:

  • Repairs will be operational across 13,000 pin codes in India.
  • Repaired devices have an expected return time of 3 to 5 working days.
  • Senior citizens are offered the option of a home pick up and delivery for Oppo products.
  • OPPO plans to expand its service center 3.0 upgrade to all the service centers by 2024 across Tier 1, 2, and 3 cities in India.

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