How To Fix Windows 11 KB5028185 issues: install fails, crashes PCs and other bugs

On July 11, Microsoft released Windows 11 KB5028185, which included the Moment 3 update’s new features and security fixes. However, it has also triggered a chain reaction of problems for some users, such as the infamous blue screen of death and repeated downloads of the same Windows Defender update.

Over the past few days, KB5028185 has been installed on users’ computers without their intervention. This month’s cumulative update, in contrast to Patch Tuesday in June 2023, includes a number of brand-new features and enhancements. This is because the update activates all of the previously preview-only features of Moment 3 for everyone.

On Feedback Hub, There have been reports of problems with the update, with some users pointing out issues with the update installation process. Several times, a blue screen of death (BSOD) appeared, and the computer would restart on its own. The only way to stop the endless rebooting was to manually press F8 during startup, which resulted in a successful system repair.

“After I updated the KB5028185 patch on 7.12, when I do a game update to my D drive my SN770 will suddenly go up to 100% disk occupancy after a while and stay there for a while, and then the drive disappears from inside my device list, only to reappear after rebooting the system. And after troubleshooting everything that could be going wrong, I couldn’t fix it until I uninstalled the KB5028185 patch,” one user reported.


Users are also reporting multiple instances of the security intelligence update 1.393.336.0 being installed. Even though this doesn’t appear to cause any serious problems, it’s annoying because it keeps showing up in the update and reliability history every time “check for updates” is selected. There are still Windows 11 devices with this issue.

Reports of performance issues

Microsoft has been struggling to fix the Windows 11 SSD bug, which has hampered some configurations’ performance, especially those with SSD hardware. It felt like running a buggy Windows 11 on a slow processor with limited RAM to some.

One update required a four-hour download, two restarts, and a 45-minute install. The system was still slow. Reinstalling the NET Framework update did not help.

particular case involved an Asus Z790 motherboard, where the issues were observed across USB2 and USB3 ports. For this user, uninstalling KB5028185 seemed to resolve the problem, with the system running smoothly again after six hours.

Finally, post-update gamers have reported flickering displays. When the screen refresh rate exceeds 60 Hz or the game is played fullscreen/borderless, this issue occurs. The solution is unknown.

How to fix Windows 11 KB5028185 July 2023 update issues

As a workaround to these issues, it is recommended to uninstall the KB5028185 update.

Users can do this by navigating to Settings > Windows Update > Update history > Uninstall updates and selecting “Security Update” with “KB5028185” in the name.

However, it’s important to remember that this step might expose the system to security vulnerabilities, and it’s always better to wait for the next update or an official solution from Microsoft.


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